Support

Capsules — shared time Capsules for you and your friends

Something not working, or something you need to report? Email info@geostormers.com and we'll come back to you. We aim to answer within one working day, and we act on reports of harmful content within 24 hours.

Reporting content or people

Every comment and every fragment in an unlocked Capsule has a ⋯ menu with Report on it. Pick a reason — harassment, hate speech, sexual content, violence, self-harm, spam, someone sharing private information, or anything else — and add detail if you want to. Reports reach us straight away.

You can also block anyone from the same menu. Blocking hides their comments and fragments from you and yours from them, stops them sending you friend requests or Capsule invites, and ends any existing friendship. You can undo it from Settings at any time.

We have no tolerance for objectionable content or abusive behaviour. Accounts that post it are removed.

Photos or videos of you

If a Capsule contains an image of you that you'd rather wasn't there, report it with the Report menu on that fragment, or email us. You do not need to be a member of the Capsule for us to act.

Common questions

Can I see what's in a Capsule before it unlocks?

No, and nor can anyone else — that's the point. You can see the fragments you added yourself, but nobody's contributions are visible to the rest of the crew until the countdown reaches zero.

Can I change the unlock date?

No. A Capsule is sealed when it's created, and the date it was sealed with is the date it opens.

I didn't get my sign-in code

Check your spam folder first. Codes expire after 10 minutes; request a new one from the sign-in screen. If it still doesn't arrive, email us.

How do I delete my account?

You → Settings → Account settings → Delete account. This removes your account and the content you added.

Who can find me?

People can find you by the exact username you chose. There's no public feed and no follower count — Capsules are only visible to the crew invited to them.

Privacy and terms

See our Privacy Policy and Terms & Conditions.